Overview
Case Number: MU-535349
On April 1, 2026, I submitted a formal complaint to the Maryland Office of the Attorney General Consumer Protection Division regarding records access issues involving the Catonsville Gateway Condominium Association and its management company, American Community Management (ACM).
This complaint relates to ongoing difficulties obtaining association records as provided under Maryland Real Property §11-116.
Background
Since November 13, 2025, I have submitted multiple formal records requests pursuant to Maryland law. These requests have included:
- Contracts and procurement records
- Financial records and supporting documentation
- Meeting minutes and governance records
- Election records and vote tallies
- Inspection and enforcement-related documentation
Summary of Issues
Despite repeated requests, complete and timely access to records has not been provided. Issues encountered include:
- Records not produced within a reasonable timeframe
- Document links provided but nonfunctional or inaccessible
- Incomplete productions missing key requested categories
- Requests submitted through both email and the management portal being closed or left unresolved without fulfillment
Most Recent Request
On April 3, 2026, I submitted a records request related to a violation notice. The request sought basic supporting documentation, including:
- Inspection records
- Photographs
- Related communications
As of the date of the complaint, these records had not been provided.
Additional Access Concerns
In addition to the above, I encountered barriers to accessing records, including:
- Being informed that access required Board membership
- Subsequently being denied access to the Board portal despite being an elected Board member
Basis of Complaint
The pattern of responses suggests a failure to comply with Maryland Real Property §11-116, which provides that unit owners are entitled to inspect and copy association records within a reasonable time.
🔍 Requested Resolution
Through this complaint, I respectfully requested that the Consumer Protection Division:
- Require the Association and ACM to provide the requested records in full
- Ensure future records requests are handled in compliance with Maryland law
- Clarify the Association’s obligations regarding record access and response timelines
Supporting Documentation
I have maintained documentation of all requests, correspondence, and responses received, and I am prepared to provide supporting materials upon request.
Terry White
Transparency benefits everyone.
